Moonryvr made to order pieces are crafted with extraordinary care and attention to detail using hand-picked stones from around the world. Please allow 4 to 6 weeks (excluding holidays) for production of made to order items. Within one to two weeks following purchase, you will receive a more specific estimated delivery date.

Moonryvr ready to ship items are in stock, and ship no later than the next business day after purchase.

Please email concierge@moonryvr.com if you have any urgent or special shipping needs in addition to selecting your preferred delivery option at checkout.

After your order is completed at checkout, you will receive an automated email of your invoice. Please check your SPAM/JUNK folder if you are ordering from us for the first time and do not see the invoice arrive to your email.

We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.

We ship all of our items via FedEx or UPS express service.

When your order is shipped, you will receive an automated email including your FedEx or UPS tracking number.

We always require a direct signature upon delivery for secure shipment, as we are sending items of high value that should never be left unattended at your door.

If you or someone else cannot be present to sign, another delivery will be attempted the next day (and again the next day, if necessary).

If you do miss a delivery, FedEx/UPS will leave a notice on the door that allows you to arrange for pick up at a local FedEx/UPS office, when possible.

Customer satisfaction is extremely important to us. If you need your order by a specific date please email concierge@moonryvr.com and we will try to accommodate your request to the best of our ability, however we cannot guarantee an expedited speed.

Sales tax is currently charged for orders shipped to customers in the following US states: Tennessee.

We currently ship to everywhere in the United States, including Hawaii and Alaska.

As a globally inspired brand, we also aim to make our products available globally. For international orders outside of the USA, please email concierge@moonryvr.com, and we will arrange shipping and complete your order on a case-by-case basis, as possible.

For all international orders, please note that the customer is responsible for any tax and duty fees charged by customs in the customer's country. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs service.

If you are having trouble placing your order or want to know time frame for delivery, please email concierge@moonryvr.com. We will do everything we can to help you.

All Moonryvr pieces come with a limited lifetime guarantee that covers any defects in workmanship or manufacturing. This warranty does not extend to normal wear and tear, misuse, neglect, or theft. Please note that center stones are not included under this warranty, so we strongly encourage you to insure your jewelry through an independent insurance company immediately upon receipt.

We stand by the exceptional quality of our work and offer repair services for any Moonryvr jewelry affected by regular usage. We retain the right to determine what constitutes typical wear and tear. Please be aware that any unauthorized repairs done outside of Moonryvr, such as ring resizing or the soldering of your rings, will void your warranty.

For more information or to submit a warranty claim, please contact us at support@moonryvr.com. We are committed to maintaining the highest standards of quality and customer satisfaction.

The Moonryvr team strives for top customer service and wants every customer to be fully satisfied with their purchase.

If you purchased a ready-to-ship piece of finished jewelry from our existing inventory, it may be returned within 14 days of delivery for a full refund (minus the return shipping cost).

In the case of any damage to the returned item (other than any manufacturing defect), the repair cost will be deducted from the amount returned.

Please contact support@moonryvr.com for return authorization and return shipping instructions.

All other pieces, including made to order, modified, personalized and custom items, are made to order and, outside of issuing a claim for defect, we do not accept returns.

In the case of any manufacturing defect, a claim must be filed within 2 days of delivery and a full refund will be issued (or repair provided, if customer prefers) for any legitimate claims.

If your piece is defective upon receipt, please email support@moonryvr.com for a return or repair authorization within 48 hours of receiving your order.

For ready-to-ship and made-to-order pieces, if you cancel your order within 12 hours, you will receive a full refund.

All orders for made-to-order pieces canceled outside of 12 hours are subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that has been started.

Custom/bespoke pieces for which a client is working with a Moonryvr designer to create a unique item cannot be cancelled after 24 hours following final design approval by the client.

Yes! Custom jewelry is our favorite!

We love making bridal jewelry and are happy to source natural diamonds, antique diamonds, and lab grown diamonds in addition to colored gemstones.

We also love making heirloom pieces to commemorate other life events, or just because.

We are happy to work with heirloom family stones or a stone you source and provide.

Please contact us at concierge@moonryvr.com to schedule a complimentary virtual bespoke consultation.

We are happy to offer custom lengths for an additional fee. Please contact us at concierge@moonryvr.com to request the modification.

Please note that depending on the modification you'd like, the price will vary. Customized orders are nonrefundable.

Through our online store, powered by Shopify, we accept all major credit cards, Google Pay, PayPal, and Venmo as well as Shop Pay installment plans.

Should you prefer to pay by bank transfer/ wire or Zelle, please email us at support@moonryvr.com and we will send you a digital invoice with payment options.

Shopify has partnered with Affirm to provide Buy Now, Pay Later financing options, which are available at checkout on our site.

Additionally, we offer individualized layaway programs.

Please contact us with any inquiries.

All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest stopping by our Chattanooga design studio, getting sized by a local jeweler if you live in another city, or ordering a ring sizing kit online.

You can also reference our Ring Size Guide. We cannot be responsible for determining your ring size virtually.

Depending on the piece, yes!

Many of our rings (including Starfall and Chloe rings) feature full round bands which are too thin and rounded on the inside to be engraved, but Jasmine pieces are engravable.

Any custom piece can be designed to be engravable.

The small diamonds in our pave bands and halos are made from natural diamonds that are near colorless (G grade or better) and VS in clarity. In some cases we have substituted created diamonds of F+ and VVS1 quality - pieces made with lab grown diamond melee are noted.

Many pieces can be made with lab grown diamond upon request. Please contact concierge@moonryvr.com to inquire about such customization.

We source gemstones from around the world from a network of small miners and suppliers with whom have cultivated relationships through our travels.

We strive to know the origin of every gemstone, and take great care to work with ethical suppliers. We are extremely vigilant when sourcing for stones that may have come from regions with known present or historical conflict.

We have a variety of established and ethically-minded brokers for diamonds.

For custom diamond pieces we source from a variety of suppliers based on the priorities of the consumer and with Canadian suppliers, lab grown suppliers, and specialists in antique diamonds, to name a few.

If you are looking for a rare or unique gemstone or diamond don't hesitate to reach out to us at concierge@moonryvr.com