Made to order pieces: arrive in 4 to 6 weeks (ETA sent within 2 weeks of purchase). Ready to ship items: arrive in 1-2 days.
Contact concierge@moonryvr.com for any urgent or special shipping needs.
All items ship via FedEx or UPS express service, with signature required on delivery. Your shipping confirmation email will include your tracking number.
RETURNS
Moonryvr strives for excellent customer service and we want every customer to be fully satisfied with their purchase.
Ready-to-ship finished jewelry may be returned within 14 days for a full refund (minus return shipping cost, and the cost of any damage to the piece other than manufacturing defect).
All other pieces, including made to order, modified, personalized and custom items, are made to order and, outside of a claim for defect, we do not accept returns.
In the case of any manufacturing defect, a claim must be made within 2 days of delivery and a full refund will be issued (or repair provided, if customer prefers) for any legitimate claims.
Contact support@moonryvr.com regarding any defect claims or return requests.
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